Last Updated: August 2026

At Bootland Footwear, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased through bootlandshoes.com may be returned and refunded.

1. Return Eligibility

Products purchased from Bootland may be returned within 15 days of the delivery date, provided all of the following conditions are met:

• The product is unused and unworn.
• The product is in its original condition.
• The original packaging, including the shoe box and applicable packaging materials, is intact.
• All original tags and labels are attached.
• The tag attached to the shoes must not have been removed.
• The product has not been damaged, altered, washed, repaired, or otherwise used.
• The product is returned with all items originally supplied with it.

Important

If the tag attached to the shoes has been removed, the product will not be eligible for return or refund.

We strongly recommend trying the shoes indoors on a clean surface while keeping the original packaging and tags intact until you are sure you wish to keep the product.

2. Products That Cannot Be Returned

A return may be rejected if:

• The shoes have been worn or show signs of use.
• The original shoe tag has been removed.
• The product is damaged due to customer use.
• The original packaging is missing or significantly damaged.
• The product has been altered, repaired, or modified.
• The return request is made after the applicable 15-day return period.
• The product does not meet the return conditions stated in this Policy.

3. How to Request a Return

To request a return, please contact Bootland within the applicable return period.

Email: support@bootlandshoes.com

Please provide your order details and any information required to process the return request.

Bootland may request photographs or other information to verify the condition of the product before approving the return.

4. Return Inspection

Once the returned product reaches us, it will be inspected to verify that it meets the return conditions.

A refund will be initiated only after the returned product has been received and the return has been approved.

If the product does not meet the return requirements, Bootland reserves the right to reject the return.

5. Refunds

Once your return has been approved, the eligible refund will generally be processed within 5–7 business days.

The time taken for the amount to reflect in your account may vary depending on your bank, payment method, or payment service provider.

For Cash on Delivery orders, where a refund is applicable, we may require valid bank account or other payment details to process the refund.

6. Refund Amount

The refund amount will be determined based on the applicable order and return conditions.

Any applicable shipping charges, delivery charges, or other charges may be treated in accordance with the terms communicated at the time of purchase and applicable law.

7. Exchanges

If you wish to exchange a product for another size or product, please contact us at +91 9076410021.

Exchanges are subject to product availability and the same condition requirements applicable to returns.

An exchanged product must be unused, unworn, in its original packaging, and have all original tags attached.

8. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order details along with clear photographs or videos of the product and packaging.

We will review the issue and, where applicable, arrange an appropriate resolution.

9. Return Shipping

Return shipping arrangements and any applicable return shipping charges will depend on the reason for the return and the circumstances of the order.

Bootland reserves the right to determine the appropriate return process after reviewing the return request.

10. Final Decision on Returns

All returned products are subject to inspection.

Bootland reserves the right to refuse a return or refund where the product does not satisfy the conditions specified in this Policy.

This does not affect any rights or remedies available to consumers under applicable Indian law.

11. Contact Us

For return, exchange, or refund-related queries, please contact:

Bootland Footwear
Ground Floor, Room No. 2, Yusuf Manzil,
5th Sankli Street, Mumbai Central,
Mumbai – 400008, Maharashtra, India

Email: support@bootlandshoes.com
Website: bootlandshoes.com

We recommend keeping your order confirmation and invoice until the return period has ended.

Quick Return Checklist

Before requesting a return, make sure:

• The shoes are unused and unworn.
• The original shoe tag is still attached.
• The original packaging is intact.
• All original accessories and materials are included.
• The return request is made within 15 days of the delivery date.

If the shoe tag has been removed or the shoes have been worn, the product cannot be returned.